Can I order a custom item?
Yes! We love creating custom items. Contact us with a description of what you would like and give as many details as possible. We will contact you within 24 hours with pricing and shipping information. Custom orders may be posted on Paper Kangaroo as available merchandise or as an example of a custom order.
Can I order for a team?
Yes. Team orders are available. Please contact us for pricing information. Team orders generally take 2-4 weeks (depending on the item and the quantity requested). Rush ordering is available on team orders (there are some limitations.)
How long will it take to receive my order?
Ready-made items are shipped the same day. Specialty and personalized items take a little longer. These items will be custom made and are shipped approximately 2 to 4 weeks from the date the order is placed. In most cases the items are shipped much sooner.
Can I get my order sooner?
Yes. Rush orders are available for a fee. Please contact us BEFORE placing your order for these fees. Fees will depend on the item and how quickly you need your items.
Do you accept returns or exchanges?
Because of the custom nature of our items, returns, refunds or exchanges are not available.
Do you ship outside of the United States?
Yes, we do! Please contact us BEFORE placing your order for the shipping cost.
I design and sell patterns. Do you test patterns?
Absolutely. Just contact us.
I'd like to submit photos of my child in one of your products. Where can I send them?
We LOVE seeing photos of our customers wearing Paper Kangaroo! Contact us for more information. All photos submitted become property of Paper Kangaroo and may be used in advertising and/or on social media (Facebook, Twitter, etc...). Photos may also be used on PaperKangaroo.com as a product photos.
I’m local and want to place an order. Can I pick it up?
You sure can! Enter code LOCAL at checkout to waive the shipping fee. Once your order is ready we will contact you with the pickup information.